Support-focused developer who turns chaos into clean, documented systems. I troubleshoot, fix broken processes, and build lightweight tools that keep teams moving.
I keep internal systems tidy and usable: triaging bugs, grooming backlogs, writing practical user guides, and shipping small tools (web/automation) that remove friction. I’m comfortable digging through SharePoint/Teams setups, documenting processes, and training AI assistants to handle routine queries— so people get answers faster.
Recent posts on systems, communication, problem-solving, and documentation.
At a glance, this looks like a map of the United States. Every state is there. Every label is correct. But in reality the whole thing is wrong.
The Problem with a Simple Solution
Projection, False Consensus, and the Cost of Assuming Alignment